Effective Date: October 9, 2025

Welcome to MOOD. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and purchase products from us or our artisan partners.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Create an account

• Make a purchase

• Subscribe to our newsletter

• Contact us via email or forms

This may include:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via third-party providers)

We also collect non-personal data such as:

• Browser type

• Device information

• IP address

• Site usage statistics (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your purchases

• Send updates, promotions, and newsletters (only with your consent)

• Improve our website and customer experience

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Trusted third-party service providers (e.g., payment processors, shipping companies)

• Artisans whose products you purchase (only as needed for fulfillment)

• Legal authorities if required by law

All third parties are required to protect your data and use it only for the intended purpose.

4. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences

• Analyze site traffic

• Improve functionality

You can manage cookie settings through your browser. Disabling cookies may affect site performance.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Privacy of minors.

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

7. International Users

If you are accessing our site from outside Canada, please note that your data may be transferred to and processed in Canada, where privacy laws may differ.

8. Your Rights and Choices

You have the right to:

• Access your personal information

• Correct or update your data

• Withdraw consent for marketing communications

• Request deletion of your account

To exercise these rights, contact us at page footer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:)

xo, MOOD team